AURIVELLE 18K DEMI-FINE

6-MONTH LIMITED WARRANTY POLICY

At Aurivelle, we stand behind the craftsmanship and quality of our demi-fine jewellery. This Limited Warranty covers genuine manufacturing defects with a fair and transparent resolution process.

🛡️ 6-Month Hallmark Warranty 🔍 Expert Quality Inspection 💳 Zero Claim Fees

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1 & 2. Warranty Duration & Coverage

6 Months protection from date of delivery

Do Aurivelle products come with a warranty?
Yes. All Aurivelle jewellery comes with a 6-Month Limited Warranty from the date of delivery against genuine manufacturing defects that materially affect the functionality of the product under normal use, subject to inspection and approval by Aurivelle's quality team.

What is covered under the warranty?
The warranty covers genuine manufacturing defects that materially affect the functionality of the product under normal use, as determined by Aurivelle after inspection.

3. What is Not Covered Under Warranty

Exclusions and wear-and-tear conditions

This warranty does not cover:

Colour or plating changes, fading, or tarnishing due to exposure to water, sweat, perfumes, cosmetics, chemicals, or improper care.
Normal wear and tear, including scratches, surface dents, and signs of regular daily use.
Physical, accidental, or intentional damage.
Damage caused by pulling, bending, dropping, snagging, or mishandling.
Improper storage or misuse of the product (e.g. storing outside the original box without silica gel).
Products that have been repaired, altered, or modified by any unauthorized person or jeweller.
Lost or stolen products.
Minor variations in colour, finish, or appearance that do not affect the functionality of the product.

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4 & 5. Claim Limits & Zero Fees

Frequency and claim cost

Claim Frequency: Only one warranty replacement claim is permitted per order.

Claim Charges: No. There are no charges for raising a warranty claim.

If a claim falls outside the scope of this warranty, Aurivelle reserves the right to decline the claim or offer a paid resolution, where applicable.

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6. How to Raise a Warranty Claim

Required information checklist

Please email our dedicated warranty desk at care@aurivelleindia.com with the following details:

Order ID
Invoice copy or official proof of purchase
Date of purchase & delivery
Clear photographs of the jewellery product and the specific issue
One clear, unedited video demonstrating the issue
Brief description of the concern

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Warranty claims received without the required information may be delayed or may not be processed until complete information is provided.

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7. Claim Review Process

Inspection by our quality control specialists

All warranty claims are subject to inspection and verification by Aurivelle's quality team.
Aurivelle may request additional photographs, videos, or information to assess the claim.
Submission of a warranty claim does not automatically guarantee approval.
Aurivelle reserves the right to determine whether an issue qualifies as a manufacturing defect under this warranty.

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8. Resolution of Approved Claims

Replacement and store credit options

If your warranty claim is approved, Aurivelle may, at its sole discretion, provide:

A replacement of the same product, subject to stock availability; or
Store credit equivalent to the original purchase value; or
Any other suitable resolution deemed appropriate by Aurivelle.

Note: Monetary refunds are generally not provided under this Warranty Policy.

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9 & 10. Processing SLA & Liability

Turnaround time and legal limits

Processing Timeline: Once all required information has been received, Aurivelle will review the claim and communicate its decision within 7–10 business days. Additional time may be required if physical inspection or further verification is necessary.

Limitation of Liability: This Limited Warranty is the sole and exclusive warranty provided by Aurivelle and is limited to the remedies expressly stated in this policy. Aurivelle's liability shall not exceed the purchase price of the product.

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