AURIVELLE 18K DEMI-FINE

RETURNS, REFUNDS & EXCHANGES POLICY

At Aurivelle, we want you to love your jewellery. If something isn't completely right, we are here to support you with a transparent and hassle-free resolution.

📅 7-Day Return Window ⏱️ 48h Transit Damage Notice 📹 Unboxing Video Protocol

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1. Returns & Delivery Claims Timelines

Important deadlines for raising requests

Returns and exchanges can be requested within 7 days of delivery.

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Critical 48-Hour Notice: Claims relating to missing items, incorrect products, damaged products, tampered packages, or empty package deliveries must be reported within 48 hours of delivery by emailing care@aurivelleindia.com with your Order ID, photographs, and a valid uncut unboxing video. Claims reported after 48 hours may not be eligible for review.

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2. Unboxing Video Requirement

Mandatory verification for transit and defect claims

For claims relating to missing, damaged, incorrect, tampered, or empty package deliveries, a single, continuous, unedited (uncut) unboxing video is mandatory.

The unboxing video must strictly meet the following criteria:

Start recording before opening the outer package.
Clearly show the shipping label, AWB barcode, and package condition.
Capture the entire opening and unboxing process without any cuts, pauses, transitions, or edits.
Keep the package and jewellery product clearly visible and within the frame at all times.
Ensure that the parcel does not move outside the camera frame while recording.
Clearly show the product condition and all included contents, tags, and box received.

Blurred, incomplete, cropped, edited, manipulated, or AI-generated photos and videos will be rejected.

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3. Return & Exchange Conditions

Product hygiene and physical condition standards

To be eligible for an exchange or refund, items must:

Be completely unused, unworn, and in their pristine original condition.
Be returned with the original Aurivelle jewellery box, pouch, tags, care cards, and accessories.
Show zero signs of wear, surface scratches, perfume exposure, chemicals, damage, or tampering.

Note: If the original box, packaging, tags, or accessories are missing, damaged, or returned partially, Aurivelle reserves the right to deduct an appropriate amount from the refund or reject the return request.

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4. Return & Exchange Charges

Transparent processing and courier fees

Scenario	Return Fee	Exchange Fee
Damaged, Defective, Incorrect, Missing, or Empty Package	Nil (FREE)	Nil (FREE)
Change of Mind / Preference	₹199 flat deduction	₹99 flat handling fee

Cash on Delivery (COD): The ₹99 COD handling fee is non-refundable.

Exchange Limit: Only one exchange is permitted per order.

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5. Refund Processing Timelines

Inspection and payout protocol

Refunds are initiated only after the returned product is physically received at our facility and passes our quality control inspection.
Approved refunds will be credited back to the original payment method within 7–10 working days after approval.
For Cash on Delivery (COD) orders, refunds will be processed securely to the customer's verified bank account or UPI ID.

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6. Non-Returnable Items

Ineligibility criteria

Returns, refunds, replacements, or exchanges will not be accepted if:

The jewellery has been worn, used, altered, physically damaged, or tampered with.
The product is returned without the original packaging, box, or included accessories.
The return, refund, replacement, or exchange request is raised after the applicable timelines specified in this policy (7 days for standard returns / 48 hours for transit defects).

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7. Policy Amendments

Official updates

Aurivelle reserves the right to amend or update this policy at any time without prior notice. The updated terms will be posted on this official page with immediate effect.

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