✦ Aurivelle Help & Concierge ✦

FREQUENTLY ASKED QUESTIONS (FAQ)

Explore comprehensive answers about our 18K gold-plated demi-fine jewellery, stainless steel craftsmanship, care rituals, ordering, 6-month limited warranty, and customer support.

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Is Aurivelle a genuine jewellery brand?

Yes. Aurivelle is an India-based fashion jewellery brand focused on premium designs, high-quality finishes, and jewellery suitable for regular and everyday wear.

What materials are used in Aurivelle jewellery?

Aurivelle jewellery is crafted using jewellery-grade materials, which may include stainless steel, premium alloys, and other metals, depending on the design and collection. The exact material and finish are always mentioned on the individual product page.

Why does Aurivelle use stainless steel in many designs?

Stainless steel is commonly used because it offers:

High durability and strength.
Skin-friendly and hypoallergenic properties suitable for most skin types.
Better resistance to rust and corrosion.
A strong base that allows gold plating to adhere better, enhancing finish and longevity.

Is Aurivelle jewellery anti-tarnish?

Aurivelle jewellery is designed to resist tarnishing under normal usage conditions. However, it is not tarnish-proof. Exposure to water, sweat, perfume, chemicals, or improper storage may affect the finish over time.

Is Aurivelle jewellery suitable for daily wear?

Yes, many Aurivelle designs are suitable for daily or frequent wear. Basic care and precautions are essential to preserve the finish, especially in Indian weather and humidity.

How should I take care of my jewellery?

Avoid contact with water, sweat, perfume, deodorant, lotions, and chemicals. Remove jewellery before bathing, exercising, swimming, or sleeping. Store jewellery only in the original Aurivelle box with the silica gel pouch and wipe gently with a soft, dry cloth after use.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on select orders and pincodes, subject to Aurivelle's discretion. Availability may depend on order value, delivery location, and past order history.

What payment methods do you accept?

We accept online payments securely through Razorpay (UPI, Credit/Debit Cards, NetBanking, and Wallets). Cash on Delivery may be available on select orders.

What happens if my payment fails or is debited but the order is not confirmed?

If a payment fails or is debited without order confirmation, the amount is automatically reversed by your bank or payment gateway. If you need assistance, please contact us at care@aurivelleindia.com.

What should I do if my order is delayed?

Delivery timelines are indicative. If your order is delayed beyond the expected timeframe, please email care@aurivelleindia.com for assistance.

Can I change my delivery address after placing an order?

Address changes are possible only before dispatch. Once the order has been shipped, address modifications are not possible.

Where can I find information about returns, exchanges, refunds, COD charges, and eligibility?

Please refer to our Returns, Refunds & Exchanges Policy for complete details regarding return and exchange timelines, charges, refund processing, eligibility, and other applicable conditions.

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What happens if I place an order during a sale or promotional offer?

Orders placed during sales or promotional offers are subject to the same return, exchange, and warranty conditions unless specifically stated otherwise. Refunds, if approved, will be processed only for the actual amount paid after applying discounts or promotional offers.

Do Aurivelle products come with a warranty?

Yes. All Aurivelle jewellery comes with a 6-Month Limited Warranty against manufacturing defects in materials and workmanship, subject to inspection and approval by our quality team.

What is covered and not covered under the warranty?

✓ Covered

Manufacturing defects in materials or workmanship.

✕ Not Covered

Colour or plating changes due to water, sweat, perfume, cosmetics, or chemicals, normal wear and tear, physical or accidental damage, improper storage, misuse, and unauthorized repairs or modifications.

How many times can I claim the warranty?

Only one warranty replacement claim is permitted per order.

How do I raise a warranty claim?

Please email us at care@aurivelleindia.com with your Order ID, invoice copy, date of purchase, clear photographs or videos of the issue, and a brief description of the concern. Our team will review the claim and guide you on the next steps.