We Are Here to Assist You
Whether you seek bespoke styling counsel, need assistance with your order, or wish to inquire about our 18K demi-fine warranty — our dedicated concierge team is at your service.
Email Client Care
For general inquiries, order status, custom sizing, or feedback, our client advisors reply promptly.
care@aurivelleindia.com →Instant VIP Chat & Helpline
Need instant sizing advice, unboxing videos, or fast dispatch tracking? Chat or speak directly with an Aurivelle stylist:
+91 8826302945
Concierge Service Hours
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Reserved for studio curations & private orders.
Online orders and warranty claims are received 24/7.
Warranty & Returns Hub
Initiate a 6-month anti-tarnish warranty replacement, request a hassle-free return, or check ring sizing instructions.
Send a Message
Fill out the form below and an Aurivelle Client Advisor will respond within 24 business hours.
Frequently Inquired Topics
Q. How do I track my order shipment?
As soon as your jewels leave our atelier, you receive an automated WhatsApp & SMS notification with a live tracking link via BlueDart / Delhivery.
Q. What does the 6-Month Warranty cover?
Our hallmark warranty protects against accidental tarnishing, color loss, or structural hardware issues. We polish or replace the piece completely free of charge. Read full warranty.
Q. What is your return & exchange window?
We provide a 48-hour return window for unworn items in pristine packaging with tags intact. Submit a return request through our Returns Portal.
Q. Are Aurivelle pieces hypoallergenic & waterproof?
Yes! All pieces are sculpted in 304-grade or better stainless steel with real 18K gold PVD electroplating. They are nickel-free, skin-gentle, and sweat-resistant.
